FREQUENTLY ASKED QUESTIONS
Have a question? We're here to help! Below you will find some of our most frequently asked questions.
Can't find find what you're looking for? Drop us a line here.
LEADER/ORGANIZER RELATED QUESTIONS
What type of fundraising does Gertrude Hawk Chocolates offer?
We offer Seasonal Brochures for Fall/Holiday and Spring, year-round options include a Candy Bar Program and an in-store shopping program called Gertrude's Give Back. Explore our Fundraising programs in detail here.
Do you require any money upfront?
We do not require payment in advance.
What type of sales materials do you provide?
We offer FREE Sales Materials for all programs to help you achieve your fundraising goal. Discover some of our online resources here.
How are brochure orders packed?
ALL brochure orders are packed by individual seller for easy distribution.
What if something is wrong with the order?
If you find an error or issue with your order, no problem! Please report the problem within 3 business days of receipt and we will take care of it for you.
Do you require a minimum order?
Our brochure program requires a minimum order (in total) of $1000 for your organization to receive a profit.
Our candy bar program requires a minimum order of 16 carriers. To receive free shipping, order a minimum of 32 carriers. Live near one of our store locations? Have your order shipped to our store for FREE, you can pick it up at your convenience. We apply a $50 shipping fee.
PARENT RELATED QUESTIONS
I've created an Ultimate Account, but my seller (child's name) is not found?
There are 2 steps to complete before you can place a fundraising order in which your child will receive credit.
STEP 1: CREATE AN ACCOUNT. Once you have created an account, log in.
To add a Seller, after logging in, on the left hand side menu, click on “My Sellers”. It is the last item in the side bar menu.
You will be directed to the “My Sellers” screen. On the “My Sellers” screen, there is a “Add New Seller” button on the right hand side. Click on the "Add New Seller" button.
The button will open up the menu to add a New Seller. Fill out the form and then click “Save New Seller” button.
The seller should now appear. You can add as many sellers as you need.
DOWNLOAD PDF INSTRUCTIONS
DOWNLOAD PDF INSTRUCTIONS
When can I expect to receive my fundraising order?
Fundraising orders, placed online and shipping WITH THE GROUP are shipped when the ENTIRE ORGANIZATION’S fundraiser has ended. Most fundraisers run for weeks and we do not process an organization until all orders are received. Your online order will ship once the organization's orders are processed (at the end of their fundraising period).
Orders shipping directly to homes will begin to ship first week of March.
REFER TO YOUR PARENT LETTER FOR SALE DATES or SPEAK TO THE ORGANIZER OF YOUR FUNDRAISER.