ALL HOLIDAY FUNDRAISING ORDERS WILL BEGIN TO SHIP THE WEEK OF NOVEMBER 16, 2020

FREQUENTLY ASKED QUESTIONS

COVID-19

We’re doing our best to continue to serve our valued customers during this challenging time. Due to COVID-19, orders are taking a little longer to process. Please know that our team is working as quickly and safely as possible to fulfill orders.  As our shipping partners experience long delays, we’re unable to make any guarantees on shipping timelines.

Thank you for your patience and understanding during this time.


ORDERING & SHIPPING

Can I place an order to be shipped outside the United States?
We do not ship outside the United States due to the perishable nature of our chocolates.

Can I place an order to be shipped to warm-weather parts of the country?
Yes!  We monitor the weather and suggest expedited shipping services when necessary to ensure the safe delivery of our chocolates.

What does it mean when "warm weather shipping" is in effect?
We monitor the weather and offer only expedited shipping services to ALL warm-weather destinations. We want to be sure your chocolates arrive in perfect condition. When the weather gets too warm, our shipping department takes extra care to make sure each chocolate arrives to your doorstep in perfect condition: cool and intact (no one likes melted chocolate). This means we may require expedited shipping or take extra packing precautions, which may increase shipping prices temporarily. You will be notified during checkout of shipping speeds and prices available.
Warm weather shipping does not apply to CT, DE, MA, ME, PA, MD, NH, NJ, NY, RI, VT, or WV.

Can I ship to a P.O. Box or an APO/PO Address?
No, at this time we do not provide shipments to APO/PO addresses.

Do you offer same-day shipping?
At this time, we do not offer same-day shipping.

Do you offer free shipping*?
We offer free standard shipping with orders over $75 when "warm weather shipping" is not in effect.   *May not apply to warm-weather locations.  This offer does NOT apply to fundraising orders.

What payment methods do you accept for online orders/curbside?
 We accept American Express, VISA, MasterCard and Discover credit cards, as well as payment via PayPal.


CHOCOLATE CARE

Where should I store my chocolates?
We recommend storing your chocolates in a cool, dry place away from direct sunlight.  Water and heat are the enemies of your delicious treats-- chocolate will melt in the heat and form condensation in humid conditions.  Keep your chocolates between 60-70 degrees fahrenheit.  A kitchen cupboard is an ideal place.  Or, honestly, don’t store them at all!  Chocolate is at peak flavor while it is fresh. 


GENERAL QUESTIONS

Are your chocolates Kosher certified? Yes!  All Gertrude Hawk Hawk Chocolates are certified Kosher.

Do you have any discounts right now? The best way to get the inside scoop on any current deals, promotions and news is to follow us on Facebook, Instagram and Twitter. You can also sign up for our newsletter at the bottom of our website!


FUNDRAISING

What type of fundraising options do you offer?
We offer Seasonal Brochures for Fall & Spring along with a great prize program to assist with growing your sales. We also offer a Chocolate Bar program year-round.

Do you require any money up front? 
We do not require payment in advance.

What type of materials do you provide?
We offer FREE Sales Materials for all programs to help you achieve your fundraising goal. 

How are orders packed?
All brochure orders are packed by individual seller for easy distribution.

What if something is wrong with the order?
All you have to do is report the problem within 3 business days of receipt and it will be taken care of for you.